This is a guest post by Ching Ya. If you want to guest post on this blog, check out the guidelines here. It’s always about ‘how blogging would help in a small business’ rather than the other way around. Ever since I started my intense blogging in February 2009, I’ve noticed how much my four and a half years of working background in product and customer service for a small company had taught me much about blogging. Whether or not your aim is to monetize, most of us bloggers are hoping for th
Every time I encounter customer service that is so bad that I just have to write an article about it. (I call it cheap psychotherapy). You see, I think most organizations cause their own problems because they hire the wrong people to represent them on the phone. In this article, I refer to my experience turning in a leased car. I always treat the companies I encounter anonymously; let’s just say this organization’s first name rhymes with “smells” and its last name rhymes with “cargo.” Its lo
Author : Jimmy Woodall A nursing career is an ever green career; people can omit eating out and shopping for electronics and other items, but people are always going to get sick Not only nurses are in great demand, but the opportunities in the field of nursing are practically limitless A nursing career is a lucrative profession and nurses can easily find career opportunities abroad and in their home town Career flexibility is often a pivotal factor, along with customer service The bottom
Customers have higher expectations, and more buying power than ever. They have more options as well. Therefore, companies striving to be the best have made customer satisfaction and retention the cornerstone of their business strategy. To achieve business success, the best companies add to this cornerstone product innovation and quality, and a productive and responsive group of employees who are encouraged to focus on customer service in a vibrant corporate culture. With radical, comprehensive
Colorado Springs, CO, July 13, 2009 — The International Customer Management Institute (ICMI) is now accepting nominations for its annual Spirit of Service Award, which recognizes the best contact center agents all over the world. ICMI will name the winners and present these awards during a live webcast on October 1, 2009, just in time for Customer Service Week. ICMI presents the Spirit of Service Award to the top call center agents nominated by their peers and selected by an ICMI expert panel. W
